How can we help?
Real riders on the other end — not bots. Order status, fitment, returns or a product question. Typical first reply within ~24 hours, Mon–Fri.
Most things are one click away
Before you write — a lot of riders find what they need right here. Pick a topic to jump to the relevant guides and self-service tools.
Orders & Shipping
Where is my order?
As soon as your order ships, we email you a tracking link — and you can check the status anytime in your account.
How long does delivery take & what does it cost?
Delivery times and shipping costs depend on your country. You'll find the full breakdown in our shipping & delivery info.
Can I still change my delivery address?
If your order hasn't shipped yet, we can usually still change it. Send us your order number and the new address and we'll sort it.
Returns & Refunds
How do I return something?
You have a 14-day right of withdrawal. Start your return here with your order number and we'll send you the return instructions.
When will I get my refund?
Once your return arrives and is checked, we refund to your original payment method. Taking longer than expected? Just ask us.
What exactly is your return policy?
The full details are in our right of withdrawal policy.
Fitment & Sizing
Which helmet size fits me?
Measure your head circumference and use our Helm-Pass finder — it recommends the right size and shape for you.
Where do I find the size chart?
Every product page has its exact size chart. Not sure which one? Tell us the product and we'll send it over.
Does this part fit my bike?
Send us your make, model and year plus the part you're after — we'll confirm fitment before you buy.
Products & Stock
When will it be back in stock?
Send us the product and we'll tell you the restock date — or ping you when it lands.
Where can I see the full range?
Browse everything in the full shop.
A question about specs or compatibility?
Ask us about materials, certifications or what works with what — we're happy to help.
Payment & Invoices
Which payment methods can I use?
You'll see every available method — cards, Klarna and more — at checkout.
Can I get a business invoice with VAT?
Yes. Send us your order number plus your company and VAT details and we'll issue a proper invoice.
Where are your terms & conditions?
You'll find them in our terms & conditions.
Warranty & Care
How do I make a warranty claim?
Send us your order number and a short description — photos help — and we'll take it from there.
Do you offer crash replacement?
For eligible gear, yes. Tell us what happened and the product, and we'll check your options.
How do I care for my gear?
Ask us for care tips for your specific helmet or apparel.
Prefer a human? Pick your channel
Every channel reaches the same team of riders. Choose whatever's easiest — we'll have your details and order history ready.
Send us the details
Couldn't find it above? Fill this in and we'll get a rider on it — you'll get a confirmation with your ticket number by email.
Real riders, not bots. A person who actually rides handles your request.
~24h first reply, Mon–Fri. We're closed on weekends and local public holidays. Complex cases may take a little longer.
Add your order number and we'll pull everything up instantly.
Write in your own language. We support all 20 shop languages and reply in yours.