How Inter-Pace works · Asking us · The full guide
We'd rather ask than guess.
Most shops print a delivery date whether they know it or not. Where we don't know, we put a person there instead — in the cart, on the product page, before you've spent anything.
A REAL REPLY, MON–FRI · NO INVENTED DATES
The problem
Everyone knows the date is made up.
"Delivery: 3–5 days." You've read it a thousand times, on a part that hasn't been built yet, on a lid sitting in a warehouse in another country, on a suit the maker stopped producing last season. The number isn't a promise. It's wallpaper — there because an empty space looks worse than a wrong answer. You find out it was wrong three weeks later, when nothing has arrived and the shop's inbox has swallowed your second email.
What we do instead
One line in the cart, and what it costs us.
Open your cart at Inter-Pace and every item shows a delivery window — except the ones we can't vouch for. Those say ask us, and the words are a button. It opens a note to a real person, with the product and variant already filled in, and you write one line: how long?
We could have skipped this. The window on every other line is generated from a shop-wide setting — today plus a few days, the same arithmetic on every product in the store. Pasting it onto the unknown ones would have cost one character in the template. It would also have been a lie, so it stays a question.
Where it lives
Two places, both at the moment of doubt.
- In the cartAny line we can't date honestly carries the ask-us button instead of a window. It's the same pop-up whether you're in the slide-out drawer or the full cart page, and it knows which item you were looking at.
- On the product pageWhen something is out of stock but still orderable, the page says "delivery time on request" and hands you two choices: ask about the delivery time, or tell us to get in touch when it's back.
- Pre-filled, not pre-scriptedThe product, variant and SKU come along automatically. If you're logged in, so do your name and email. The message itself is yours to change — it's a note, not a form with a dropdown of approved questions.
- No account requiredYou can ask before you buy, before you register, before you've committed to anything. That's the whole point of asking.
Being straight about it
It's an inbox, not a machine.
Your question lands in the same inbox the rest of the team reads, and a human writes back — usually within a working day, Monday to Friday. Nobody is on the other end at 2am on a Sunday, and we'd rather say so than let an auto-reply pretend otherwise.
The same honesty applies to the "let me know when it's back" button. It isn't a subscription and there's no robot watching the stock level. It puts your name in front of a person who will get in touch. One message, about one item. That's it — and it's better than a promise no one is keeping.
A date you invented isn't service. It's a way of not being asked.
So we left the question where the answer should have been.
The verdict
The honest answer is sometimes a question.
Where we know, you get a window. Where we don't, you get a person — and we'd rather you judged us on the reply than on a number we made up to fill the space.
Talk to usOr just open your cart — any item we can't date carries the ask us button.